Frequently Asked Questions
Everything you need to know about your Stanley gear and orders.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days to process. Once shipped, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day return window for unused products in their original packaging. Please note that customized or engraved items are final sale and cannot be returned.
Do Stanley products come with a warranty?
Yes, we stand by our quality. Stanley products purchased from our official store come with a Built for Life™ lifetime warranty covering manufacturing defects.
How should I clean my vacuum-insulated tumbler?
While many of our products are dishwasher safe, we recommend checking the bottom of your specific item for care instructions. Hand washing with mild soap is always recommended to preserve the finish.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are generally unable to make changes or cancellations. Please review your cart carefully before checkout.
Are your products BPA-free?
Yes, all Stanley products are BPA-free and designed with high-quality 18/8 stainless steel to ensure a safe and durable drinking experience.